General Information 2017-2018

Main Reception Opening Hours
Term-time:

Monday, Tuesday & Thursday  8.30 am – 5.00 pm
Wednesday  8.30 am - 9.00 pm
Friday  8.30 am – 4.30 pm

Holidays:

Monday – Thursday 8.30 am – 5.00 pm
Friday   8.30 am – 4.30 pm

Student Hub Opening Hours
Term-time only:

Monday  - Friday 9am - 10am and 12.30 - 2.00pm

LRC Opening Times
Term-time only:

Monday, Tuesday & Thursday  8.30 am - 5.00 pm
Wednesday  8.30 am - 7.00 pm
Friday  8.30 am - 4.30 pm

Autumn Term

Start date:   Monday 11 September 2017
Finish date:   Thursday 21 December 2017

 

Half Term week begins 
Monday 23 October 2017

Spring Term

Start date:  Monday 8 January 2018
Finish date:  Wednesday 28 March 2018

Half Term week begins
Monday 12 February 2018

Summer Term

Start date:  Monday 16 April 2018
Finish date:  Friday 13 July 2018

NB: There will be no classes on Wednesday 11th October or Tuesday 21st November 2017 or Monday 4th June 2018

Half Term week begins
Monday 28 May 2018

All information displayed on this page is given in good faith but the College reserves the right to make changes.  All Adult Courses require a viable number of students before they can run.

How to contact us

You can telephone Student Support on 01420 592210 between 8.30am-3.00pm Mondays and Wednesdays.  We have a voicemail facility for messages left out of opening hours. If you contact us after 3.00pm to advise that you are unable to attend your evening course then please telephone our evening receptionist on 01420 592200.

You can write to us at:

Student Support 
Alton College
Old Odiham Road
Alton
Hants GU34 2LX

Our fax number is 01420 592244

You can e-mail us at help@altoncollege.ac.uk or raise a ticket through our Student Hub.

What we offer

You can visit the college or contact us to use the following services:

  • Current information about the qualifications and courses we offer here, or at other training establishments if that is better for you
  • In depth confidential advice and guidance about your future and how education and training might help you
  • Up to date information about financing your course of study or training
  • Current information about entry into Higher Education and entry requirements
  • Information about the support we can provide to help your learning skills

There is no charge for any of these services

Reduction in Fees

You may be entitled to a reduction in fees for Skills Funding Agency funded courses.  For more information see Funding and Finance or telephone us on 01420 592210.

We also provide

  • An environment where you will receive treatment in accordance with our commitment to equal opportunities
  • A clear and fair complaints and disciplinary procedure
  • Information about the performance of the college

Please refer to our Statement of Service and College Charter for more details.

What you can expect from us

  • Helpful, informed and experienced staff to assist you with choosing a course
  • We will treat all personal information given to us in the strictest confidence
  • We will deal with any queries or complaints about your course within 28 days
  • We will signpost you to another college if we cannot meet your needs

What we expect from you

  • Please keep to appointment times and let us know if you wish to cancel or rearrange
  • Please let us know when you are not able to attend a class. If four consecutive weeks pass without notification, we reserve the right to withdraw you from the course and no refund will be offered
  • Alton College does not allow smoking on the campus
  • We look forward to your comments on the services we offer
  • Please write to us with any complaints

(We will review our service in the light of feedback every six months and make changes accordingly.)

Other College Facilities

The only student car park is at the rear of the college off Edward Road, GU34 2HU.  Daytime students whose course is 11 weeks or over in duration will need to purchase a parking permit through our Online Store, however, this does not guarantee a parking space.  Students in receipt of JSA, ESA, Income Support, Housing Benefit or Council Tax Benefit and are entitled to ‘Full Funding (Remission of Fees)’ or students attending free ‘Functional Skills’ courses are exempt from this payment.

A childcare facility is available at Alton College Nursery for all daytime sessions during term time.  You will need to book a place as demand is high.  Please ask for details.

There is a cafeteria at college that is open during the day.  During the evening a smaller selection of hot and cold drinks and snacks are available to purchase from machines.

Cancellation of Courses

If we have to cancel a session due to unforeseen circumstances we will try to let you know as soon as we can.  It is important that you supply telephone numbers on your enrolment form to enable us to contact you. Please let us know immediately if your contact details change.

In the case of adverse weather conditions please check the college website or the college answerphone and listen to local radio stations.

Refunds:

In the event of you being unable to commence your course, the following notice periods will apply.  Refunds may take up to 28 days to process.

  • 28+ days prior to the start of course Full Refund
  • 27 – 14 days prior to the start of course 75% Refund
  • 13 days or less prior to the start of course No Refund

We are unable to provide a refund if you decide to withdraw after your programme of study has commenced.

If there is a medical reason why you cannot commence or continue your course, please write to the Adult Education Director, including a doctor’s certificate, to ask for special consideration.  The refund will be pro-rata depending on the classes attended.