How do I request information?

We hope you will be able to find as much information as possible on our website.  However, if the information you would like is not available here, please don't hesitate to contact us.  To help us process your request quickly, please clearly mark any correspondence “PUBLICATION SCHEME REQUEST”


Tel: 01420 592200    Address: Alton College, Old Odiham Road, Alton, Hampshire GU34 2LX

Alternatively you can contact us via the What Do They Know website. (Please note that this website requires you to register and that your request, and our response, will be viewable by anyone on the What Do They Know website).


How long will it take to receive the information?

We will acknowledge that we have received your request within 7 working days. Information will be provided to you within 20 working days of your request being made. Should a charge need to be made to provide the information, we will ensure that you receive the information requested within 14 days of payment being received.

Some information might be confidential or otherwise exempt from the publication by law; if this is the case we will let you know within 7 working days.  To find out more about the type of information that we are unlikely to provide please look at Section  of the Freedom of Information Act 2000.

Will I have to pay for the information?

We intend to make as much information as possible available on our website for your convenience.  This will increase as our website is updated and developed further. 

We will also try to provide information for free via e.mail if it is easily available within the College systems.

Single copies of information, easily available within the College, will be provided, by post, free of charge.  We will only charge you for information if;

  • your request means that we have to do a lot of photocopying or printing
  • the cost of postage is large 
  • your request requires staff time to gather or collate the information
  • your request is for a priced item such as some printed publications or videos

We will contact you to let you know if there will be a charge for providing the information you requested