Our Commitment to Learners

We aim to provide:

  • potential learners with an opportunity to view our facilities, buildings, resources and meet staff
  • accurate details of fees, where applicable, associated costs and sources of financial support
  • an enrolment process which is easy and efficient
  • a hard-working, purposeful and enjoyable atmosphere for study with appropriate learning resources
  • the opportunity to achieve success on your chosen course and enjoy the highest standards of teaching, learning and support

As a learner you can expect:

  • clear, accurate and up-to-date information about our courses, entry requirements, modes of study and assessment methods
  • fair and impartial advice to help you decide which course is most suitable for you
  • a helpful induction to the College and to your programme of study
  • professional, committed and specialist staff
  • a caring and safe learning environment
  • an assessment of your learning needs and provision of additional learning support to enable you to take full advantage of and benefit from the opportunities offered by the College
  • access to a confidential counselling service and a range of support services to help develop your skills
  • regular assessment of your learning and feedback on your progress
  • advice and guidance on further and higher education and career options
  • references when you apply to higher education or employment
  • opportunities to make your views known and a prompt response to any problem relating to your studies which you draw to our attention
  • clear and fair complaints and disciplinary procedures
  • information about the performance of the College

As a learner we expect you to:

  • sign and abide by a learner agreement which outlines the commitment you make to your education and to the College and be aware of the College's Learning Policy
  • participate fully in your chosen programme of study by maintaining full attendance in all timetabled activities, being punctual, completing assignments and homework and meeting required deadlines
  • inform us if you cannot attend and provide valid reasons for any absence, in accordance with our attendance and absence guidelines
  • take holiday only outside term time
  • be suitably dressed and equipped for College work
  • respect the needs of others and abide by the Equal Opportunities and Diversity Code of Practice
  • behave in a way that ensures the health and safety of all those in College and take care of resources, facilities and buildings
  • support the ethos of the College and not take any action which could bring the College into disrepute
  • sign and abide by the Computer Users Policy
  • abide by all other College policies, especially those related to Equal Opportunities and Diversity, Bullying and Harassment, Smoking and Drugs